FAQ's

Here you'll find frequently asked questions that we hope the answers will help you find the right products for you and also any general questions about Rite-Tool.  We will keep adding FAQ's over time, however if your question doesn't appear here then you chat to us using the live chat, email us on info@rite-tool.com or call us on 07493161411.

1. Why buy from Rite-Tool? Rite-Tool aims to provide customers with the best tools and solutions suited to their needs. We provide:

    • Expertise and knowledge of torque and fixings
    • Exceptional customer service and support
    • Selected and tested brands only

2. What Technical Support do you provide?  Rite-Tool has more than 30 years experience of providing fixing solutions, specialising in torque and riveting. We work closely with specially selected brands who we know can support customers with product knowledge and solutions for most applications.  We can visit your site to demo products on specific applications, if needed, to give you peace of mind knowing the products you purchase will do the job you expect.

3. What are the differences between the brands you supply and others in the market?

    • delvo - are a Japanese manufacturer producing high quality electric torque screwdrivers for many years, focussing on low torque precision and repeatability. That's what sets delvo apart from the rest!
    • Durofix - are a brand owned by Taiwanese giant Mobiletron who are experts in power tool manufacture and electronics.  Combined, Durofix manufactures best in class power tools with proprietary features to suit most applications. Durofix products major on durability, usability, ergonomics & operator safety to provide customers with exceptional value for money.
    • RivRite - are a brand of rivet tools designed to overcome failings of other established rivet brands. RivRite focus is durability and ease of use for operators in order to save time and money for their customers.
    • Teng Tools - are a brand of hand tools originating from Sweden. The design quality and depth of range is what separates Teng Tools from its competitors and you can find the 'Monster' brand logo in thousands of automotive outlets and sponsorships across Europe.  

4. Where can I get help regarding the correct torque for my applications? Email us at info@rite-tool.com or call and we will help advise you.

5. Do you service and repair products? We can take care of all service and repair work for the brands we supply, subject to the level of repair required. Email us at info@rite-tool.com or call and we will help advise you.

6. What happens if I order an incorrect product by mistake? As per our Terms of Service, you have 30 days to get in touch to let us know then we would aim to arrange for the correct product to be identified and a replacement take place. We want you to have the best product for the job, so it's in our best interest to make sure you're satisfied with your purchase!

7. Are your products certified?  Yes, where certification exists, for example a number of Durofix torque wrenches are certified and calibrated to ISO EN6789. Other products are certified to conform to standards within their product categories.

8. How regularly should I have my torque tool calibrated?  The standards for manual torque tools suggest calibration should happen every 5,000 cycles or 12 months, whichever arrives first.  For digital torque tools we suggest every 10,000 cycles or 12 months - a lot of the digital models have cycle counters making it easier to track. When the time comes we can arrange for your tools to be re-calibrated via our service partner. Email or call us to have this arranged for you.

9. Our tooling requirement is complex, are you able to advise which tools we need?  Yes, we can visit your site for a 'no obligation' review of what you need. Click the Book a Demo/Health Check button to get the ball rolling.

Book An Onsite Tool Demonstration